CASE STUDY:
Managed IT Professionals Delivers Worry-free IT Infrastructure and Security for Morré Lyons Jewelry
“With Managed IT Professionals managing IT infrastructure for our business we just set it and forget it. Providing worry-free IT is where Managed IT Professionals shines.” Linda Dubnoff, Owner, Morré Lyons Jewelry.
Managed IT Professionals’ managed IT services, business continuity, and IT security services protect MLJs always-on, retail platform. With reliable network and POS infrastructure from Managed IT Professionals, MLJ realizes on-time store openings, predictable schedules and smooth operations. No-worry IT for customers makes possible uninterrupted service to customers, enhancing MLJ’s business reputation and sales.
Business Needs
Infrastructure Expertise
As a leading jewelry retailer in New Jersey, Morre Lyons Jewelry employees know very little about IT infrastructure.
When Rolex asked MLJ to renovate the Rolex area of the store to bring it up to par with the new Rolex shop concept, MLJ took this opportunity to renovate the entire storefront to better promote their other merchandise, to maximize their space and to increase their sales. They also chose to replace their aging IT infrastructure, bringing it inline with modern standards.
“We need to replace our entire network; switches, routers, computers, WiFi, security cameras, telephone systems, everything. It was old, slow and was just causing too many problems.” explained Linda. “We hired an IT consultant and quickly realized that we had made a mistake as issues mounted and solutions seemed nowhere in sight. A client of ours recommended Managed IT Professionals and we decided to have them come out and take a look at our issues.” Linda continued, “This was five years ago and we haven’t looked back since. Managed IT Professionals not only resolved all our IT issues, they where able to give us ideas and solutions allowing us to improve our business IT infrastructure in ways that we couldn’t imagine. Now, everything just works smoothly. It is such a pleasure being able to run my business without worrying about IT related problems.“
Reliable Networks
Reliable NetworksMLJ’s POS systems require reliable networks to operate effectively. Network problems interrupt store sales activity and degrade customer service. “Our business comes to a halt when network issues happen,” related Linda. “With network problems, slow registers could be a huge problem for us.”
Data Security
Because MLJ specializes in the jewelry industry, the precious metals and gems handled by their clients and vendors represent a very high-value inventory. This makes the security of confidential information like client contact information and banking relationships essential.
“For us, client and vendor data and trust are even more valuable than the precious metals, and gems we sell,” stated Linda. “Managed IT Professionals, have been vital to us ensuring that our entire environment works properly. Our security is so much more improved because of this.”
PCI compliance protects critical customer information from loss or theft. A single data security breach could spell disaster for the retailer and damage MLJ’s reputation. “In this business reputation is everything,” stated Linda. “If you don’t have a good reputation you’re dead.”
Solution
Managed IT Professionals
In 2016, a client informed MLJ of Managed IT Professionals’ IT management, implementation, cybersecurity and support services and encouraged them to contact Arthur Finn, CEO. “Since it was important to us to provide quality and reliability to our retail customers, we thought it might be a good match,” stated Linda.
Before long, MLJ engaged Managed IT Professionals to provide a variety of outsourced IT services to their retail location, including:
• Network Implementation
• PCI Compliance
• Managed Cybersecurity
• Secure POS Solutions
• 24/7 Network Monitoring and Proactive Maintenance
• Helpdesk Support
• Business Continuity Planning
• Backup and Disaster Recovery
• Cloud Computing
• VoIP Business Telephone Services
• Video Security
Business Continuity
MLJ depends heavily on the secure and reliable wireless internet infrastructure supplied and maintained by Managed IT Professionals to support its retail POS applications.
“Retail establishments absolutely cannot afford to have business interruptions or down time,” stated Arthur Finn, CEO, Managed IT Professionals. “Reliable wireless networks, Internet service, servers, and backup and recovery systems are all critical to retail business success.”
For MLJ, a large and successful jewelry retailer, Managed IT Professionals installed a solution that temporarily replaces a hardwired Internet connection and provides continuous, long term protection if the connection fails or is interrupted. The solution seamlessly provides failover protection whenever the Internet connection is lost.
“The Managed IT Professionals solution rescued us many times and provided a business continuity alternative that insures the doors stay open regardless of our ISP connection,” related Karen, Store Manager, MLJ. “We caught the Christmas surge and avoided losing more than $50,000 in sales and expenses.”
Support and Communication
Managed IT Professionals’ support engineers strive to be as helpful as possible and work hard to avoid frustrating finger-pointing situations. “Connectivity is a grey area when it comes to who’s responsible,” stated Linda. “We know [the connectivity provided by Managed IT Professionals] is working because we don’t have any problems.”
Managed IT Professionals seeks to build long-term partnerships with clients, enabling them to focus on managing their retail business. Likewise, their relationship with MLJ is a five-year partnership built on trust and good communication. When something needs tweaking, Linda reaches out to Managed IT Professionals’ CEO. “We have very good communication with Arthur,” stated Linda. “He’s always there to help.”
Benefits
Secure Retail Environment
IT services supplied by Managed IT Professionals create a secure retail environment for MLJ’s customers. “With today’s threats to business, retailers in particular must have PCI compliance, backup, business continuity and disaster recovery nailed to keep the doors open when hackers and outages hit, or the unthinkable happens,” stated Arthur Finn, CEO of Managed IT Professionals.
On-time Store Openings
With dependable network infrastructure installation from Managed IT Professionals, MLJ has achieved a near-perfect record of on-time store openings. “That means our operation is running smoothly,” explained Linda. “We no longer have to worry about downtime, schedule problems and having enough people.”
Enhanced Reputation and Sales
Secure retail IT environments, on-time openings and few infrastructure problems increase customer satisfaction. Consequently, MLJ’s owner, Linda Dubnoff, enjoys a long list of good references to help generate new business. “We provide an unedited reference list to prospects,” stated Linda. “That makes my job easier.”
Worry-free IT
“When it comes to our computer network, no news is good news. It means there is nothing to be done,” stated Linda. “With Managed IT Professionals building infrastructure for us we just set it and forget it. It’s one less thing we have to worry about. Providing worry-free IT is where Managed IT Professionals shines.”
Partners in Success
After five years and hundreds of support cases, MLJ and its retail customers continue to profit from the Managed IT Professionals partnership. “Our work with Managed IT Professionals has been very successful,” stated Linda. “Managed IT Professionals takes care of all of our IT needs. That’s one less thing we have to deal with.”
Profile
Founded in 1948, Morré Lyons Jewelers has been offering clients the finest quality, value and design for over 70 years. With a heritage of excellence and family ownership, Morré Lyons is proud to serve generations of guests with an outstanding experience with each and every visit. We take pride in offering first-class service alongside the finest jewelry and timepieces available in Northern New Jersey.
Customer: Morré Lyons Jewelers
Website: https://www.morrelyons.com/
Location: New Jersey
Industry: Retail POS
Managed IT Professionals
Managed Network Advantage
24/7/365 Monitoring
Ensuring your network (and your business) is operational at all times
Ransomware and Antivirus Protection
Using a layered approach, we deploy robust monitoring and threat mitigation tools specifically designed to identify and remediate ransomware and virus attacks
Backup Management
The importance of good backups cannot be overstated, which is why Managed IT Professionals will check your backups nightly to ensure no matter what happens, your data will be protected. We manage every aspect of your backups giving you peace of mind that your data is always safe.
Remote and Onsite Support
Our IT experts are committed to resolving user issues and are driven by client specific Key Performance Indicators (KPI). Most issues can be quickly resolved remotely, in the event an onsite visit is needed, we will dispatch a technician to your location to resolve your issues in a timely manner.
Vendor Management
There’s nothing more frustrating than having to deal with your technology vendors while trying to run your business, which is why we take the responsibility off you and place it where it belongs, with us.
Security Awareness Training
The weakest links in any network are the users who can jeopardize the entire business by making one mistake, which is why we provide use Cyber Security Awareness Training to all our clients.
Easy Implementation and Onboarding
Managed IT Professionals has implemented hundreds of networks throughout our service area. We have a defined, streamlined method of implementing our solution to ensure minimal interruption to you and your business.
Stop wasting time and money on technology. Let’s Get Started!
Let us focus on your technology so you can focus on your business
Our chief priority is to understand your needs and provide effective solutions. Managed IT Professionals owners are business people just like you, and recognize the importance of advancing company objectives via smart IT solutions. Tell us what’s on your mind by filling out this form or giving us a call. We look forward to getting to know you and taking your company to new heights and will be in touch soon.
With Managed IT Professionals as your outsourced IT partner, your business will experience:
Regardless of your business size, you need a reliable computer network, dependable data backup and recovery, strong cyber security and professional advice. Managed IT Professionals can provide that to you – contact us today and prevent the unexpected from ruining your company.
What Our Clients Have To Say
Our experience with Managed IT Professionals has shown to produce real benefits. They listen. They respond. They fix it. I am very satisfied with their high level of service.
Our company has been using Managed IT Professionals as our one-stop IT solution for just over two years at this point and the experience has been very good overall. They have become a reliable source for all of our IT needs. They were able to quickly identify the issues that surfaced and worked tirelessly to get the problems fixed and develop a stable IT environment for our company. We look forward to working with Managed IT Professionals well into the future.
Managed IT Professionals has been our IT service provider for some time now, and I would definitely recommend them. They are very responsive and care about maintaining a good “fit” between the client and the techs that come on site. There have been a couple of emergency situations where I needed tech support on the weekend and my call was returned immediately and my problem was handled within minutes. All the staff who have worked in our offices are great, but Arthur really stands out as an exceptional employee — gracious, professional, extremely knowledgeable, and I’ve seen him handle crisis situations with remarkable poise. All in all, we are very happy with Managed IT Professionals.
We recently had some major problems with our VMWare environment which resulted in mission critical systems and services being down. After our in-house IT staff tried to resolve the issues unsuccessfully (for two days) I contacted Managed IT Professionals. Arthur was great having resolved the issues and getting us up and running within two hours. I highly recommend Managed IT Professionals.
Proactive Network Monitoring & Remediation
Find and Fix Problems Before They Cause Costly Downtime
Proactive Network Monitoring is crucial for maintaining healthy IT systems and minimizing costly downtime. Our technicians use advanced monitoring software to collect information on your system’s performance, capacity, security status, etc…
We guarantee that with our proactive monitoring services, your server, network and endpoints will perform markedly better, minimizing downtime and increasing productivity.
Managed Backup & Disaster RecoveryData backup and recovery is the most important service you could ever sign up for
Be Ready For Any Type of Disaster
From critical client data to financial information, your data is essential in running your business. When it’s lost because of ransomware, an unanticipated natural disaster, theft, fire, or technical problems, you need to make sure you can recover that data quickly so your business can continue to thrive and grow without losing clients.
We back up all of your critical business information and store it on an encrypted cloud server off site so you will always be able to re-access your data quickly. Don’t let an unforeseen disaster put you out of business.
Managed Cybersecurity & Endpoint ProtectionProtection from complex threats of ransomware, email worms,
network viruses, spyware, data theft, phishing attacks and malware
Make every part of your business secure
Don’t wait until it’s too late and disaster has struck. Protect your critical business data with our managed Cybersecurity services.
Managed IT Professionals delivers a full range of top-tier cyber security services and solutions to strengthen your small business with operational resilience, flawless data privacy, and robust protection against cyber threats.
Having a multi-layered approach to ransomware protection and cyber security in general is the best proactive posture a business can take.
Remote and Onsite Support
Allow us to add some more efficiency to your business!
In most cases, IT problems can be resolved remotely. It’s remarkable how much we are able to assess and resolve from our remote help desk environment.
Some issues however, do require onsite IT support services to resolve the problem. Things like hardware repair, installation issues, communication system malfunctions, or instruction and training require a professional to be onsite at your office to get the job done.
As a managed network services provider, our IT company deploys a specialist to your location to resolve problems in-person and get your technology running smoothly again.
Human Risk ManagementThe Solution to Security Awareness Training
Transform Employees Into Your First Line of Defense
Humans are your strongest line of defense, but cyber security awareness training alone won’t transform user behavior. Human Risk Management (HRM) is the one-stop solution for building a security-savvy workforce.
Don't Let Your Weakest Link Bring You Down
Instead of viewing employees as potential liabilities, training them to spot cyber attacks is imperative in order to achieve a security-minded workforce that follows best practices, uses informed common sense, and is diligent but not paranoid. This is the ideal way to best protect your organization from cybercriminals.
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