New Jersey IT Helpdesk SupportTechnical Support You Can Count On
Get the help you need when you need it!
Managed IT Professionals Help Desk is our remote and onsite computer, network and system support service.
With IT professionals specializing in desktop support, server support, network design and diagnostics as well as expertise in a variety of proprietary software and development platforms, Managed IT Professionals can significantly enhance the support that you provide to your end-users.
Our managed services plans have you covered, no matter what your needs are.
Quick, efficient IT helpdesk support
We can assist your organization by augmenting your existing IT support staff or we can manage all your IT needs, handling all aspects of your day-to-day support, management and executive IT decision-maker needs.
We have decades of experience at all levels of the IT chain and we constantly strive to better ourselves in all respects so that we can provide the most flexible, effective and attractive New Jersey help desk solutions available.
Real-Time Monitoring & Management By Our Team
Help Desk Features
- Remote or On-site Support as Needed
- Web-based Support Systems
- On-line Case Management System
- Flexible Service Level Agreements
- Robust & Guaranteed Response Times
- Automated Email Case Notifications
- Asset Management
- Professional Advice
- Monthly Reports
What Our Clients Have To Say
Our experience with Managed IT Professionals has shown to produce real benefits. They listen. They respond. They fix it. I am very satisfied with their high level of service.
Our company has been using Managed IT Professionals as our one-stop IT solution for just over two years at this point and the experience has been very good overall. They have become a reliable source for all of our IT needs. They were able to quickly identify the issues that surfaced and worked tirelessly to get the problems fixed and develop a stable IT environment for our company. We look forward to working with Managed IT Professionals well into the future.
Managed IT Professionals has been our IT service provider for some time now, and I would definitely recommend them. They are very responsive and care about maintaining a good “fit” between the client and the techs that come on site. There have been a couple of emergency situations where I needed tech support on the weekend and my call was returned immediately and my problem was handled within minutes. All the staff who have worked in our offices are great, but Arthur really stands out as an exceptional employee — gracious, professional, extremely knowledgeable, and I’ve seen him handle crisis situations with remarkable poise. All in all, we are very happy with Managed IT Professionals.
We recently had some major problems with our VMWare environment which resulted in mission critical systems and services being down. After our in-house IT staff tried to resolve the issues unsuccessfully (for two days) I contacted Managed IT Professionals. Arthur was great having resolved the issues and getting us up and running within two hours. I highly recommend Managed IT Professionals.
Help Desk F.A.Q.
We often receive questions about our IT Helpdesk Support Services so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
No – Many of our clients find it advantageous to hold a contract with our company for Managed IT Professionals Helpdesk, but it is not required. A contract helps to more fully control your costs for support as well as ensure a guaranteed level of support for you and your organization.
Yes – Using our integrated Case Management System (CMS), you have the ability to manage your own cases. When cases come in, you can assign them internally within your organization or flip them to Managed IT Professionals if you need to. CMS is just another way that Managed IT Professionals can help you get what you need, when you need it.
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